Creating customized products is a process that requires involvement and information from both the parties, which is you the customer and us the vendors. Therefore we have elaborated below the responsibilities of the parties involved in the process. Please read our terms and conditions of sale to avoid any confusion and discrepancies.
It is the responsibility if the customer to provide us accurate information regarding the product. You have to be clear and descriptive about your requirements.
The proofs and mock-ups we send are the final depiction of your artwork, therefore it is your responsibility to thoroughyly check the artwork if it's according to the instructions provided by you. It is your responsibility to proof read any text or check or match any colors, threads and any other design elements. Once you approve the artwork you have to email us the artwork back on email with a note mentioning approval of the attached work. After placing the order it is not possible for us to refund you the paid amount for any reason whatsoever. Please note that because you are ordering a custom product, the product is of no use for us, therefore the order placed will not be cancelled.
It is your responsibility to provide us the correct physicall shipping address, once the tracking code is provided to you we will not be responsible for any shipping delays caused by the shipping company due to any force majure or any other reason whatsoever. We will not be responsible for any inaccurate shipping address or any misrouting of the shipment or delays due to any custom procedures.
Providing you with mock-ups for your design, advising you on design aspects and elements of your artwork and creating your custom amde patches on time. It is our responsibility to ship your orders on time. If you have any questions on something not mentioned here you can always reach out to use on 541-248-8831 or firstname.lastname@example.org and we will be happy to answer your queries.
You should have the legal ownership of all trademarks, copyrights and logos. When you submit your artwork you warrant ultrapatches.com that you have the legal right to reproduce or have reproduced any artowork, logos and images that you provide us. You should make sure and certify that the artwork/designs/logos you submit to us do not infringe on the right of any individual or company in any manner whatsoever.
You should have the legal ownership of all trademarks, copyrights and logos. When you submit your artwork you warrant ultrapatches.com that you have the legal right to reproduce or have reproduced and artowork, logos and images. You should make sure and certify that the artwork/designs/logos you submit to us do not infringe on someones's right in any manner whatsoever.
If there is any manufacturing defect or the final product is not according to the prrof/mock-up approved by you. You shall notify to us within 7 days of receiving the products. Please note that the products should be unused and packed in the same way as they were shipped to you. The cost of return shall be your responsibility. Once the products are received by us we shall inspect and provide a replacement and make good for the defect within 30 days of receipt, but; we will not provide a refund under any circumstances whatsoever.
We would like to reiterate again that becuase all products are custom made it is impossible for us to sell these products. Therefore, it is impossible for us to provide a refund at any stage of the ordering process once the order has been placed by you.
All your payments are securely processed via our payment provider/partner 2checkout, Inc.
Please note that we might share your information like name, phone, email and shipping address with our third party vendors and shipping companies only for the production and shipping of your products and to fullfill your orders efficiently. We might also share your email with third party review companies for you to write reviews and help us making our service better. We never share your information with any third party for the purpose of marketing or sales.