As a customer, it's your responsibility to provide us with precise information about the patches you want.
Your requirements should be clear and detailed.
We will send you proofs, samples and mock-ups which are the final representations of your artwork. It's your responsibility to thoroughly review these, ensuring they match your instructions. This includes proofreading text, checking and matching colors, threads, and other design elements. Once you approve the proofs/sample/mock-ups, please email it back to us with a note confirming your approval.
You are also responsible for providing us with the correct physical shipping address. Once we provide you with a tracking code, we are not responsible for any shipping delays caused by the shipping company due to force majeure or any other reason. We are also not responsible for any inaccuracies in the shipping address or misrouting of the shipment due to an incomplete or unreachable address. For customers outside the United States of America all custom duties/taxes shall be your responsibility.