TERMS & CONDITIONS

As a customer, it's your responsibility to provide us with precise information about the patches you want. Your requirements should be clear and detailed.

We will send you proofs, samples and mock-ups which are the final representations of your artwork. It's your responsibility to thoroughly review these, ensuring they match your instructions. This includes proofreading text, checking and matching colors, threads, and other design elements. Once you approve the proofs/sample/mock-ups, please email it back to us with a note confirming your approval.

You are also responsible for providing us with the correct physical shipping address. Once we provide you with a tracking code, we are not responsible for any shipping delays caused by the shipping company due to force majeure or any other reason. We are also not responsible for any inaccuracies in the shipping address or misrouting of the shipment due to an incomplete or unreachable address. For customers outside the United States of America all custom duties/taxes shall be your responsibility.

Our responsibilities include providing you with mock-ups for your design, advising you on design aspects and elements of your artwork, and creating your custom patches on time. We are also responsible for shipping your orders on time. If you have any questions not covered here, feel free to reach out to us at 541-248-8831 or sales@ultrapatches.com.

You must hold legal ownership of all trademarks, copyrights, and logos. When you submit your artwork to ultrapatches.com, you confirm that you have the legal right to reproduce or have legally reproduced any artwork, logos, and images you provide. You must ensure and certify that the artwork/designs/logos you submit do not infringe on the rights of any individual or company.

If there is a manufacturing defect or the patches do not match the proof/sample/mock-up approved by you, you must notify us within 7 days of receiving the patches. Please ensure that the patches are unused and packed as they were shipped to you. The cost of return is your responsibility. Upon receiving the returned patches, we will provide a replacement for the defective patches within 15 days of receipt.

As all patches are custom-made for you and cannot be resold, therefore we cannot provide a refund at any stage of the ordering process once the order has been placed by you. In case of a manufacturing defect the patches will be re-made once we have received the defected patches.

A refund will only be provided if you have informed us of a specific date/deadline to receive the patches and the patches don't reach you before that specific deadline. For this kind of refund it is important for you to clearly communicate to us in writing/email regarding your cut-off dates/deadline before the order is placed by you and for us to have accepted such terms of delivery before the order is placed by you. A refund shall also be provided in case we are unable to manufacture or re-make the patches for any reason.

All your payments are securely processed via PayPal.

We may share your information such as name, phone number, and shipping address with our third-party vendors and shipping companies solely for the production and shipping of your patches and to fulfill your orders efficiently. We may also share your email with your permission with third-party review companies for you to write reviews and help us improve our service and product quality. We never share your information with any third party for the purpose of marketing and sales or for any other purpose other than the ones mentioned above.