We have compiled a list of the most frequently asked questions, if there is some question that has not been answered below, feel free to contact us either through email at email@example.com or call us on 541-248-8831.
Where are you located?
We are located at Portland, Oregon and Miami, Florida
What are your office hours?
We are available 09:00 – 17:00, Mon-Fri but our multiple office
locations and time zones means our customer service and production support staff is
available 24/7 on email to answer any of your questions regarding your
How can I contact you?
The best way to contact us is via email at firstname.lastname@example.org, but you can always give us a
call on 541-248-8831 or talk to one our representatives via the online chat function
available on the website.
Ordering and Quotes
What do you need from me to quote me a price?
Well, we would need your artwork or an idea, the size specifications
of your patches, quantity and any other options you would like to
add-on to your patches.
How long does it take to receive a price quote?
As soon as you press the GET A QUOTE button, our sales staff and
manufacturing support staff calculate your price quote. The price
quote is sent to you within 12 hours.
How long does the ordering process take after I get the price quote?
This depends on the artwork you have submitted, if you have submitted
us a finished artwork like a psd file or a vector file all done
beforehand, the order can be placed on the same day as soon as you
receive your price quote. Just talk to your sales representative and
we will send you an invoice for payment.
What if I would like to change something in my artwork?
The self-directed mentoring program is designed to help you set-up and
run an effective mentee-mentor relationship as part of the course.
How long does it take to ship the products?
Products are shipped based on your turnaround time, based on quantity
and other aspects your customer representative can provide you with a
final delivery date. Also you will receive a tracking number with all
What is the shipping turnaround time?
Shipping turnaround time again depends on your order and what kind of
shipping option you choose at the time of placing your order. Talk to
your customer representative for any rush shipping or changes to
Do you ship to an APO?
No we don’t ship to an APO, but we partner with Military Mail
Forwarding LLC, which provides all our military customers, safe and
secure forwarding to their respective APO’s.
Do you ship to a PO BOX?
No we don’t ship to a PO Box as we need a proof of receipt of the
shipment. Please talk to you customer representative we might be able
to help in some way.
Do you ship outside the USA?
Yes we do ship outside the USA, but you will be charged separately for
shipping to your respective country. All duties and taxes with regards
to shipping and importing the goods to your country shall be your
responsibility, we can only ship the goods and provide you with a
What payment options do you have?
We accept all major credit cards and paypal.
Do you have special payment terms for regularly ordering customers or
very large orders?
Yes we do. Please contact us via email at email@example.com
Do you accept ACH?
Yes we do accept ACH transfers, but only for our corporate customers.
How does your pricing work for different products?
Each particular product has a different price calculation procedure.
Generally, pricing is based on quantity, size, backing and other
Do you give refunds for a defective product?
As the nature of the product is bespoke we do not offer refunds but
our products come with a quality guarantee and the sample is shown to
you before mass production so if you order has a manufacturing defect
we will replace your order with the defect removed.
Do you replace defective products?
Yes, we replace all products with manufacturing defects.
What if I need a refund when my order has not yet been manufactured?
It depends on what stage your order is, if your product is at the
artwork stage we will refund you the full amount. If the sample for
your product has already been made we will refund you after a
deduction of 20% of the total order amount.
What are the turnaround times?
Turnaround times depends on each product. For embroidery the
turnaround time is 10 days after mockup approval. For Leather fifteen
days after mockup approval. For PVC 20 days after mockup approval. For
Chenille 12 days after mockup approval. For Woven 10 days after mockup
approval. For Printed 10 days after mockup approval. Turnaround times
will change for rush orders.
Do you take rush orders ?
Yes we do take rush orders at extra charges.
Where are your products manufactured?
Depends on the product. Sometimes the patches are made in USA but
generally they are made at our factory in Asia. If you specifically
want patches made in USA ask your customer representative about it and
he will take care of it.
Do I have full control over the manufacturing process?
Yes with a range of backings, options and upgrades to choose from, we
give you full control over the manufacturing process. We keep you
updated at all the stages of your order.
Will you provide a mockup before production?
Yes we provide a mockup every time, where we also explain you the
different design aspects of your patch as you have chosen. For example
for embroidered patches we will show you a digitized design of your
patch that will show different features like merrowed border, twill,
sequin etc. For PVC patches we will show you the artwork again for the
PVC mold design. Sometimes, the artwork that customers provide need
some editing. Your products are made upon the mockups that we provide
and you approve.
Will you show a sample after the mockup and before mass production?
Yes we show samples for every product to obtain your approval before
going into mass production.